I am an adaptable and practical individual with a creative approach to work and strong decision-making skills.

I have enjoyed a varied and successful career, from operational roles in transport and logistics in the aviation, postal and cool-chain distribution sectors, to network planning in telecommunications and management roles in the civil service and a local insurer. I’ve also enjoyed customer facing roles in the automotive service industry. I am now a publicly elected States Deputy (Member of Parliament) for Guernsey.

I previously held PRINCE2 Foundation and Practitioner project management qualifications, using these in new product and process implementations. I have also applied these skills in my personal life in various home renovation projects.

I previously thrived in dynamic operational environments and have demonstrable experience in delivering and maintaining excellent customer service, through instilling strong work principles across teams.

In my more recent roles, I have used my skills to analyse data, identify problems and create solutions using a pro-active, analytical and controlled approach.

In my roles in the telecommunications and insurance sectors, I confidently and regularly engaged with all kinds of stakeholders, Politicians and public bodies.

I enjoy the challenge of providing excellent service to the client, adapting my communication style to suit any environment. I am motivated by supporting a team, delivering change around tangible products and all the challenges this may bring.

My strengths include being a reliable, calm, confident, affable person who can deliver measurable training and coaching, coupled with delivering excellent customer service

I am looking for an additional challenge, where I can apply my knowledge, experience and skill set to enhance business success.

BUSINESS EXPERIENCE

States Deputy – October 2020 – to date.

Responsibilities

  • Peoples’ representative in the States of Deliberation, contributing to debate of policy letters, propositions, amendments and requetes (Private members bills). Assessing, researching and, where necessary approving legislation.
  • Create and approve Government policy, ensuring operational delivery of policy is achieved, through operational updates and budget reporting.
  • Scrutinising Policy and Resource Committee, Government Work Plan – public hearing panel member
  • Processing and administering casework, complaints and queries raised by members of the public.
  • Representing Guernsey, its Legislature, Government and Parliament in other jurisdictions.

Jacksons Garage Service Advisor– Nov 18 – October 2020

Northern Trust Senior Analyst – Jun 18 to Nov 18

Insurance Corporation of the Channel Islands Underwriting Manager –March 2017 – February 2018

Jersey Telecoms Fibre Optic Planner – August 2013 – March 2017

States of Guernsey:  January 2008 – August 2013

TRAFFIC & HIGHWAYS

  • Forward planning and coordination of Island road works projects, working with island-wide utilities, such as Guernsey Water, Guernsey Electricity, Gas, Public Services, telecommunications, etc. and numerous private contractors.
  • Member of the special event planning team for events such as Liberation Day, Olympic Baton relay and Island Games. Working alongside different groups with conflicting agendas was particularly challenging at times and I was praised for my calming influence.

EDUCATION DEPARTMENT

  • My key responsibilities as Transport Manager was the supervision of a team of 20 drivers and special assistants. The team’s primary role was to collect Special Needs children from their homes and transport them to their relevant schools. Some of these children had profound and multiple learning difficulties and therefore it was vital that staff had the right skills and tools to support the sensitivities of the children and their families.  
  • Coordination of all island pupils’ transport to and from school by public transport (Schools bus service), implementing the timetables and liaising with service providers.
  • Responsible for the transportation of all local school children to offsite educational facilities and special events, through my team of drivers and sub-contractors.

St Peter Port Services: Warehouse & Distribution Manager Jan 2006 – Dec 2007

Guernsey Post:  Network & Distribution Manager Oct 1997 – Dec 2005

Channel Express (Ferryspeed): Transport Coordinator & Administrator 1994 – 1997

Relay Freight Services Ltd: Operations Manager 1990 – 1994

Logan Air: Traffic Services Agent1989 – 1990

T & D Services: Domestic Appliance Engineer 1988-1989

ServisAir: Traffic Services Agent 1986 – 1988


EDUCATION

1981 – 1985 Les Beaucamps Secondary School – Guernsey

1985 – 1986 College of Further Education – Guernsey.  CPVE in Business Studies

QUALIFICATIONS

2021     Commonwealth Parliamentary Association  – Parliamentary Professional Development Certificate.

2019     Volkswagen Audi Group – Service Advisor, Audi immersion

2016     Firefighting in the workplace

2016     Safety at Street Works and Road Works

2015     5 Steps to Risk Assessment

2014     RYA First Aider

2013     Confined Space awareness and Breathing Apparatus

2013     Manual Handling Awareness

2012     World Host – Principles of Customer Service

2011     City and Guilds Street works Excavations and Reinstatement

2011     City and Guilds Monitoring signing, lighting and Guarding Safety at Street Works and Road Works

2010     LANTRA – Traffic Management (12D T7)

2008     Certificate in Management and Supervision

2004     Certificate in Management Studies

2003     PRINCE2 Practitioner

2003     PRINCE2 Foundation

IT SKILLS

Microsoft Office suite: Outlook, Teams, Word, Excel, PowerPoint, Project, Visio